Terms of service

Terms of Service – Etéreo Collection

Effective Date: 01/01/2026

Welcome to Etéreo Collection. By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our website.

1. General Information

This website is operated by Etéreo Collection ("we", "us", "our"). Throughout the site, the terms "we", "us" and "our" refer to Etéreo Collection.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms, including any additional policies referenced herein.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

3. Products and Availability

We strive to ensure all product descriptions, pricing, and availability are accurate; however:

  • Products are subject to availability.
  • We reserve the right to discontinue or modify products at any time without notice.
  • Due to the handmade and artisan nature of some items, slight variations may occur and are not considered faults.

4. Pricing and Payment

  • All prices are listed in Australian Dollars (AUD) unless otherwise stated.
  • Prices include GST where applicable.
  • We reserve the right to change pricing at any time without notice.
  • Payment must be received in full before orders are dispatched.

5. Shipping and Delivery

  • Shipping times are estimates only and may vary.
  • We are not liable for delays caused by shipping carriers, customs, or unforeseen circumstances.
  • Risk in products passes to you upon delivery.

6. Returns and Exchanges

Please refer to our separate Returns Policy for detailed information regarding returns, exchanges, and refunds.

We reserve the right to refuse returns that do not comply with our Returns Policy.

7. Pre-Orders

Where applicable:

  • Pre-order items are clearly marked.
  • Estimated dispatch dates are approximate only.
  • Delays may occur due to production or shipping factors outside our control.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product descriptions
  • Images
  • Graphics
  • Website design

is the intellectual property of Etéreo Collection and may not be copied, reproduced, distributed, or used without written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Reproduce or exploit website content without permission
  • Submit false or misleading information

10. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages arising from use of our website or products.
  • Our liability is limited to the purchase price of the product in question.

Nothing in these Terms excludes rights you may have under the Australian Consumer Law.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

12. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

13. Third-Party Services

We may use third-party providers (such as payment gateways, shipping platforms, and analytics providers). We are not responsible for their services, policies, or practices.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia, and any disputes will be subject to the jurisdiction of the courts of Queensland.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon publication on the website.

16. Contact Information

For any questions regarding these Terms, please contact:

Etéreo Collection
Email: hello@etereocollection.com
Website: https://www.etereocollection.com/

By using this website, you acknowledge that you have read, understood, and agreed to these Terms of Service.