Shipping & Delivery
All orders are shipped from Brisbane in Queensland, Australia!
Etereo uses Australia Post for all deliveries within Australia.
We do not currently offer international shipping.
Standard Shipping: $10 | 3-8 days
Express Shipping: $15 | 2-4 days
Orders over $200: Free shipping
Please note: we are not responsible for delays caused by Australia Post. If your parcel has been shipped but has not yet arrived, Australia Post could be experiencing delays; please check their website for updates.
Once an order has been delivered to the shipping address provided, risk passes to the customer. If you authorise delivery without a signature, we are not responsible for lost or stolen parcels once marked as delivered by Australia Post.
Returns
Items may be returned:
Within 14 days of delivery.
Unworn,unwashed, unmarked and in original condition.
If all the tags are intact and still attached.
Products cannot be returned, and refunds will not be issued if:
Items are not in their original condition, are damaged, or have missing parts, not due to our error.
Tags have been removed.
14 days have expired since your order was received.
To organise a return, please email: hello@etereocollection.com
The cost of return postage is the customer's responsibility.
Once your return is received and inspected, we will send you an email to confirm or reject your refund. If confirmed, your refund will be processed and credited back to your original method of payment. Please email in case of any difficulties with your refund.
Return options:
Refund to your original method of payment.
Gift card to the value of your return.
Faulty or incorrect items
We have stringent quality and manufacturing checks in place to ensure all our products reach you in perfect condition.
All items are carefully handmade, and our hand block-printed fabrics occasionally have small discrepancies, which cannot be considered defects.
If you have received a faulty or incorrect item, please email us within 14 days of delivery, including photos with your request.
Your request will be reviewed within 5 business days.
Where possible, we will send a replacement or provide an alternative option.
If the item is out of stock, we will offer you a full refund or gift card.
Please note that faults equate to manufacturing issues such as broken zips, open seams and tears. Items damaged from incorrect care, make-up stains and wear do not qualify.
Email: hello@etereocollection.com
