Refund policy
Returns Policy – Etéreo Collection
Effective Date: 01/01/2026
We want you to love your purchase. If you are not completely satisfied, please review our returns policy below.
Change of Mind Returns
We accept change of mind returns within 14 days of delivery provided that items are:
- Unworn
- Unwashed
- In original condition
- With tags attached
- Returned in original packaging
Return shipping costs for change of mind returns are the responsibility of the customer.
Sale Items
Sale or promotional items are final sale and are not eligible for refund unless faulty, unless otherwise required by law.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery with photos and order details.
Where required under Australian Consumer Law, we will provide:
- Replacement
- Repair
- Refund
Non-Returnable Items
For hygiene reasons, the following cannot be returned unless faulty:
- Earrings
- Swimwear
- Gift cards
Return Process
To request a return, please contact:
hello@etereocollection.com
Include:
- Order number
- Reason for return
- Photos (if faulty)
Unauthorised returns may not be accepted.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days of receiving the returned item.